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What Does an IT Help Desk Professional Do?

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Help Desk Technicians are also referred to as IT Support, Tech Support, etc. An IT Helpdesk professional, also known as an IT Support or Technical Support specialist, plays a crucial role in providing technical assistance and support to end-users or employees within an organization.  Their responsibilities encompass a wide range of tasks aimed at ensuring that an organization's IT systems and technology infrastructure function smoothly. Here's a more detailed breakdown of what an IT Helpdesk professional typically does in 10 small bytes: 1. Troubleshooting : Identifying, diagnosing, and resolving technical issues reported by end-users. This can include problems related to hardware, software, network connectivity, and other IT-related issues. 2. Customer Support: Offering prompt and courteous assistance to end-users who contact the IT Helpdesk with questions, issues, or concerns. Effective communication and patience are essential in helping users understand and resolve their pr...
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The Future of IT & Tech Career Opportunities

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  Woman studying for a career in tech The Future of IT Careers: A Glimpse Into the Future of Tech In the fast-paced world of technology, the future of IT careers is an ever-evolving landscape, offering opportunities and challenges that promise to reshape the way we work and interact with technology.  As we stand on the cusp of a new era, it's crucial to understand how IT careers are transforming and how aspiring tech professionals can stay ahead of the curve. The Current State of IT Careers Before diving into the future, let's take a moment to reflect on the present. IT careers have come a long way from their early days of managing servers and troubleshooting desktop issues.  Today, IT professionals play a central role in driving innovation, securing data, and ensuring seamless digital experiences. Roles in IT careers have diversified, ranging from software developers and data scientists to cloud architects and cybersecurity experts.  As businesses increasingly rely ...
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20 Modern Programming Languages and Their Unique Features (Including a 'Code Along with Me' Video)

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Popular Programming Languages in Use in 2023 If you are interested in software engineering and you're just getting started, it may help you to have a familiarity with popular computer programming languages used to day. The world of programming languages is a dynamic and ever-evolving landscape, with developers constantly innovating to meet the demands of modern software development.  You won't find outdated and obsolete programming languages like COBOL and FORTRAN here and I hesitated to include Ruby and Perl...they are in use today but they are certainly on the way out. Hypertext Mark-up Language (HTML) and Cascading Style Sheets (CSS) are not included on this list because they are not programming languages, instead they are mark-up languages. Below you will also find a "code along with me" video that shows a software developer coding the Starbucks website, you can watch it to get an idea of what coding looks like in real time. Without further delay, let's learn ...
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