Help Desk Technicians are also referred to as IT Support, Tech Support, etc. An IT Helpdesk professional, also known as an IT Support or Technical Support specialist, plays a crucial role in providing technical assistance and support to end-users or employees within an organization. Their responsibilities encompass a wide range of tasks aimed at ensuring that an organization's IT systems and technology infrastructure function smoothly. Here's a more detailed breakdown of what an IT Helpdesk professional typically does in 10 small bytes: 1. Troubleshooting : Identifying, diagnosing, and resolving technical issues reported by end-users. This can include problems related to hardware, software, network connectivity, and other IT-related issues. 2. Customer Support: Offering prompt and courteous assistance to end-users who contact the IT Helpdesk with questions, issues, or concerns. Effective communication and patience are essential in helping users understand and resolve their pr
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